Finding a New Managing Agent for Your Sectional Title Scheme

Navigating the complexities of managing a Sectional Title Scheme can be a daunting task, especially when the time comes to find a new property management agency. Whether due to dissatisfaction with current services, a need for more professional management, or simply the end of a contract, choosing the right property management agency is crucial for the smooth operation and compliance of your scheme.

Understanding the need for change

Often, the search for a new property management agency begins when existing arrangements no longer align with the community’s needs. Common reasons for this shift include poor communication, lack of transparency in financial dealings, inadequate response to maintenance issues, or an overall dissatisfaction with the level of professionalism. These challenges can lead to frustration among residents and can affect the overall harmony and functionality of the property.

The role of a Managing Agent

A managing agent plays a vital role in the administration of a Sectional Title Scheme. They are responsible for ensuring that the scheme’s daily operations run smoothly, from financial management and enforcing rules to regular maintenance and conflict resolution among residents. A competent property management agency can alleviate the burden on the scheme’s trustees by handling complex administrative tasks, ensuring legal and regulatory compliance, and keeping the property in good standing.

Regulatory Compliance

When selecting a new managing agent, it’s crucial to ensure that they comply with all relevant regulations. This includes holding a valid Fidelity Fund Certificate (FFC) issued by the Property Practitioners Regulatory Authority (PPRA), which is a legal requirement for practicing estate agents in South Africa. They should also hold a Debt Collector’s Certificate, issued by The Council for Debt Collector. This certification is crucial as it authorises the managing agent to handle debt collection related to levy contributions, which is often a significant aspect of managing a sectional title scheme.

Membership with professional organisations such as the National Association of Managing Agents (NAMA) also adds a layer of credibility and assures that the agent adheres to industry standards and ethics.

Finding the right Managing Agent

Finding the right property management agency for your Sectional Title Scheme involves a thorough and diligent search process. It’s crucial to consider various avenues and methods to ensure that you select a professional who not only meets legal and ethical standards but also aligns with the specific needs and goals of your community.

Word of mouth recommendations

This is often the first and most intuitive step. Speak with fellow trustees or board members from other schemes to gather insights and experiences. Personal recommendations are valuable because they come from firsthand experiences dealing with managing agents. Such referrals can provide a realistic picture of an agent’s operational effectiveness and client service levels.

Online research

The internet is a powerful tool for finding and vetting potential managing agents. A simple search can yield a list of local managing agents, complete with reviews, ratings, and sometimes even feedback from other schemes. Key platforms include Google, industry-specific review sites, and even social media where community groups often discuss their experiences with different service providers.

Professional directories and associations

Websites of professional bodies such as NAMA or the PPRA offer directories of accredited professionals. These organisations ensure that their members adhere to certain standards of professionalism and ethics. Consulting these directories can help you find a managing agent who not only meets mandatory regulatory requirements but also commits to ongoing professional development.

Attend industry meetings and seminars

Engaging directly with potential managing agents at industry events, seminars, or local community meetings can provide valuable insights into their expertise and approach to management. Such interactions allow for real-time feedback and questions, helping you gauge their suitability for your scheme in a more dynamic setting.

Interview potential candidates

Once you’ve shortlisted potential candidates, arrange detailed interviews to discuss their management philosophy, their approach to financial management, maintenance, conflict resolution, and compliance with laws specific to sectional titles. This step is crucial in assessing whether their service offerings align with the needs of your scheme.

Check compliance and references

It is essential to verify that the managing agent holds a valid Fidelity Fund Certificate from the PPRA, ensuring they are legally registered and permitted to operate. Additionally, checking references provided by the managing agents can offer deeper insight into their reliability and effectiveness. Ask detailed questions to references about the agent’s responsiveness, problem-solving skills, and overall management capabilities.

This comprehensive approach ensures that you find a managing agent who can handle the administrative tasks associated with running a Sectional Title Scheme and who can also contribute to the long-term health and harmony of your community. By meticulously vetting candidates through a variety of channels, you can make an informed decision that benefits your property and its residents for years to come. 

Fitzanne Estates offers expertise and personalised services for managing sectional title schemes and is ready to assist with any inquiries or needs in this area.

Contact us today for assistance or to learn more about how Fitzanne Estates can help manage your Sectional Title Scheme.

Read more:

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Why in-person Sectional Title Trustee Training works best

The critical need for sectional title training courses for trustees

3 Property management trends for 2024 Scheme Executives must know about

Media contact:  Cathy Burroughs, +27 82 222 9198,

More about Fitzanne Estates

Fitzanne Estates (Pty) Ltd is a Property Management Company that can sufficiently administer your property investment to the benefit of the Landlord, the Body Corporate, and the NPC – Non-Profit Company. Services include Letting, Sectional Title Management, Full Title Management (NPC – Non-Profit Company) and Sales.


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